Last Updated: April 2026
Thank you for choosing Upholstery in Abu Dhabi. We value your trust and aim to deliver high-quality upholstery, furniture repair, and custom furnishing solutions. If you are not fully satisfied with our service or product, please review our return and refund policy below.
1. Return Eligibility
You may request a return within 5 days of receiving your item.
After 10 days from delivery, we are unable to offer a refund or exchange under any circumstances.
To be eligible for a return, the item must:
- Be unused and not installed
- Be in the same condition as received
- Be in original packaging
- Not show any signs of damage, alteration, or usage
We reserve the right to refuse returns that do not meet these conditions.
2. How to Request a Return
To initiate a return, please contact us at:
📧 Email: info@upholsteryinabudhabi.com
📱 Phone/WhatsApp: +971-55-472-2980
Please include:
- Order number
- Product or service name
- Reason for return
- Clear photos (if the item is damaged or incorrect)
Once your request is approved, we will provide return instructions.
⚠️ Returns sent without prior approval may not be accepted.
3. Return Shipping
Defective, Damaged, or Incorrect Items:
We will cover the return or correction cost.
Change of Mind / Wrong Selection (Non-Custom Items Only):
The customer is responsible for return-related costs.
We recommend using a trackable method if applicable, as we are not responsible for loss during transit.
4. Custom-Made & Upholstery Services
All upholstery and made-to-measure items (such as sofas, cushions, headboards, or custom fabric work) are considered custom orders.
These are non-refundable and non-returnable, except in the following cases:
- Manufacturing defect
- Incorrect service or material provided by us
- Damage caused during delivery or service
Customers are responsible for confirming fabric choice, design, and measurements before approval.
5. Restocking Fees
We do not charge any restocking fee.
Restocking Fee: AED 0.00
6. Refund Process
Once we review the returned item or service issue:
- You will receive confirmation via email
- If approved, the refund will be issued to your original payment method
Refund Timeline:
Refunds are processed within 10–15 business days, depending on your bank or payment provider.
Shipping or service charges (if any) are non-refundable unless due to our error.
7. Damaged or Defective Items
If your order arrives damaged:
- Take clear photos of packaging and product
- Contact us within 48 hours of delivery
Failure to report within this timeframe may affect your claim.
8. Order Cancellations
Orders can be cancelled within 24 hours of confirmation, provided work has not started.
Custom upholstery orders cannot be cancelled once production or work has begun.
9. Contact Information
For any return or refund inquiries:
Upholstery in Abu Dhabi
Phone: +971-55-472-2980
Email: info@upholsteryinabudhabi.com
Fixit Design Carpet and Curtains Trading L.L.C, Al Quoz 1, Dubai, UAE
https://upholsteryinabudhabi.com/contact-us